Calvary Care Services

Narrative Description for Crisis Respite Team Role at Calvary Care Services
Bertrand Munki is a visionary leader and advocate for person-centered care with 15+ years of experience in crisis management, behavioral health, and program leadership for individuals with mental and physical disabilities. His expertise spans compliance, staff training, and trauma-informed interventions, aligning perfectly with Calvary Care Services’ mission to deliver dignity-driven, community-based crisis respite care.

Crisis Leadership & Systems Innovation

Bertrand’s career is defined by his ability to design and manage high-impact programs for vulnerable populations:

• Crisis Program Development: As Crisis Service Manager at Genesis Group Home, he oversees admissions, coordinates individualized crisis plans (IAPPs, SMAs, SPAs), and collaborates with behavior analysts to create ISP programs, ensuring alignment with Minnesota’s 245D licensing standards.
• Acute Behavioral Expertise: At Dungarvin MN, he trained staff on de-escalation techniques (Physical Intervention Alternatives), supervised mental health directors, and ensured compliance across budgets and service delivery for high-risk individuals.
• 24/7 Crisis Response: During his tenure at Empathy Home Care Inc., he served as a 24-hour crisis response manager, developing behavior support plans and coordinating multidisciplinary team meetings to stabilize emergencies.

 

Operational Excellence & Compliance

Bertrand’s strategic leadership ensures programs meet rigorous standards while fostering independence:

• Licensing & Quality Assurance: Spearheaded compliance with MDH Comprehensive Licenses, HWS licenses, and DHS regulations at Empathy Home Care, reducing audit risks and improving service quality.
• Staff Empowerment: Trained 100+ professionals across roles (program directors, DSPs, ILS workers) on 245D requirements, behavior intervention techniques, and electronic systems like Therap and MN-ITS.
• Financial & Administrative Acumen: Managed payroll (ADP), billing (MN-ITS), and site budgets while maintaining meticulous records for client progress and Medicaid/Medicare compliance.

 

Person-Centered Advocacy & Cultural Competency

Rooted in his sociology background and international education, Bertrand champions inclusivity:

• Conflict Resolution: Leveraged a Certificate in Conflict Analysis (American University) to mediate complex cases and foster collaborative care teams.
• Cultural Humility: Fluent in addressing diverse needs across Cameroonian, South African, and U.S. contexts, ensuring culturally responsive care plans.
• Community Integration: Designed programs at Handy Help LLC and Comprehensive Services Inc. to help clients achieve housing stability, employment, and social engagement.

 

Why This Matters for Calvary Care Services

Bertrand’s unique blend of global perspective, technical mastery, and frontline crisis experience ensures our team can:
✅ Deploy Rapid Stabilization: Utilize proven frameworks like ISP programs and PSBP to address acute behavioral crises.
✅ Prevent Hospitalization: Implement proactive, community-based strategies that reduce reliance on institutional care.
✅ Empower Caregivers: Train families and staff using trauma-informed, DEI-certified approaches to build long-term resilience.
Education & Core Competencies

• MSc in Economics & Sociology | University of Dschang (ECE-evaluated)
• Certifications: Conflict Analysis & Resolution (Arcadia University), Behavior Modification, DEI, CPR/First Aid
• Technical Skills: Therap, R-Task, MS Office, MN-ITS, ADP, Electronic Medical Records
• Licensing Expertise: 245D, CADI waivers, MDH/HWS compliance

Bertrand Munki embodies Calvary Care Services’ commitment to innovation, equity, and compassionate crisis care. His ability to merge analytical rigor with human-centered leadership ensures our clients receive transformative support during their most vulnerable moments, turning crises into opportunities for growth and stability.

Andre Jean-Pierre is a seasoned crisis intervention specialist and compassionate leader with 5+ years of dedicated experience supporting individuals with developmental disabilities (DD), mental illness (MID), and complex behavioral needs. His proven expertise in crisis de-escalation, staff training, and program management aligns seamlessly with Calvary Care Services’ mission to deliver immediate, community-centered respite care that prioritizes dignity, safety, and stabilization.

Crisis Expertise Rooted in Hands-On Experience

From his role as a Direct Support Professional II at North Dakota’s only federally CQL-certified ICF facility to his current leadership as a Crisis Site Supervisor, Andre Jean-Pierre has consistently excelled in high-pressure environments. Key achievements include:

• Behavioral Crisis Management: Implemented and monitored behavioral support plans for 212+ DD waiver individuals (Life Skills & Transition Center), reducing escalations and promoting stability.
• De-Escalation Training: Certified in and taught crisis intervention techniques (EASE, EUMUR, Core 4) to 70+ nurses at Anoka Regional Treatment Center, enhancing team readiness for acute behavioral crises.
• MID/CAD Specialization: Worked directly with mentally ill and dangerous (MID) individuals and complex cases, ensuring safety through trauma-informed practices and proactive risk assessment.

Leadership in Building Resilient Teams

Andre Jean-Pierre’s supervisory roles highlight his ability to empower staff and optimize operations:

• Staff Development: Trained and mentored 60+ crisis professionals at Elibrium Homes LLC, establishing a sustainable 6:4 staff-to-client ratio to ensure personalized care.
• Program Innovation: Launched and managed the “Hotel Crisis Program,” creating structured, enriching environments for individuals in acute distress.
• Compliance & Efficiency: Streamlined medication tracking, reporting, and scheduling systems (REM, Minnesota DHS CBH), ensuring regulatory adherence and continuity of care.

Commitment to Trauma-Informed, Culturally Competent Care

With a focus on cultural humility and individualized treatment planning, Andre Jean-Pierre has:

• Advocated for person-centered approaches in residential and community settings.
• Designed case management strategies that align with Minnesota DHS standards and CAD waiver requirements.
• Fostered inclusive environments that respect diverse backgrounds and needs.

Why This Matters for Calvary Care Services

Andre Jean-Pierre’s blend of frontline crisis experience and operational leadership ensures our Crisis Respite Team can:
✅ Respond Rapidly: Leverage proven de-escalation frameworks to stabilize emergencies.
✅ Prevent Institutionalization: Implement community-based solutions that prioritize long-term resilience.
✅ Empower Caregivers: Train families and staff to manage complex behaviors confidently.
Education & Core Competencies

• Practical Training: Crisis intervention (EASE, EUMUR, Core 4), behavioral support planning, MID-specific care.
• Leadership Skills: Staff supervision, program development, schedule optimization, and cultural competency.
• Education: High School Diploma (Middleburg High School), coursework in Business Administration (Mayville State University).

Andre Jean-Pierre embodies Calvary Care Services’ values of innovation, compassion, and accountability, making him an invaluable asset to our mission of transforming crisis into resilience. His ability to lead teams, manage complex cases, and deliver trauma-informed care ensures our clients receive the highest standard of support during their most vulnerable moments.

Email: andre.jeanpierre@calvarycaremn.onmicrosoft.com

Phone: (904) 523-8875

David Lemoto is a dedicated and resourceful crisis care leader with 6+ years of progressive experience in behavioral support, high-risk security, and program supervision for individuals with developmental disabilities (DD), mental illness (MID), and complex behavioral needs. His expertise in crisis management, staff mentorship, and trauma-informed care aligns with Calvary Care Services’ commitment to fostering stability and dignity for clients and caregivers.

Crisis Leadership & Behavioral Expertise

David’s career reflects a steadfast focus on safety, empowerment, and innovation:

• Program Supervision Excellence: At REM (Manville, ND), he supervised a residential group home for 6 individuals with DD/CAD waivers and challenging behaviors, ensuring regulatory compliance while advancing person-centered care. His work reduced crisis incidents through proactive behavioral planning and staff accountability.
• High-Risk Security & Crisis Consultation: With LNX Security, David provided critical support for high-risk clients, blending security expertise with de-escalation strategies to ensure safety in dynamic, unpredictable environments.
• Crisis Program Development: As Crisis Site Supervisor at Elibrium Homes LLC, he trained 60+ specialized professionals in just 6 months, established a sustainable 6:4 staff-to-client ratio, and managed the innovative “Hotel Crisis Program” to support individuals in acute distress.

Building Resilient Teams & Systems

David’s leadership ensures operational efficiency and staff confidence:

• Staff Empowerment: Expertise in training teams on trauma-informed crisis protocols, cultural competency, and individualized treatment planning.
• Compliance & Coordination: Streamlined scheduling, timesheet management, and reporting systems to meet state and federal standards (e.g., CAD/DD waiver requirements).
• Inclusive Communication: Proficient in American Sign Language (ASL), enhancing accessibility for clients with hearing impairments.

Why This Matters for Calvary Care Services

David’s unique blend of security, behavioral health, and operational leadership ensures our Crisis Respite Team can:
✅ Deploy Rapid Interventions: Leverage real-world crisis experience to stabilize high-risk situations.
✅ Prioritize Safety & Dignity: Integrate security-minded strategies with compassionate, trauma-informed care.
✅ Foster Long-Term Resilience: Equip caregivers and staff with tools to manage complex behaviors and reduce burnout.
Education & Core Competencies

• Practical Training: Crisis de-escalation, behavioral support planning, ASL proficiency, and MID/CAD waiver compliance.
• Leadership Skills: Staff supervision, program development, schedule optimization, and cross-cultural communication.
• Education: Coursework in Business Administration (Mayville State University) and Business Music (University of Louisiana Lafayette), with a focus on organizational leadership and creative problem-solving.

David Lemoto embodies Calvary Care Services’ values of innovation, accountability, and community-centered care. His ability to lead teams through high-pressure scenarios, design structured crisis programs, and advocate for inclusive, individualized support makes him an indispensable asset to our mission of transforming crisis into opportunity.

Crisis Respite Team Leadership
Astoh Mofor is a dedicated, adaptable, and solutions-driven healthcare professional with over a decade of experience spanning hands-on patient care, health informatics innovation, and interdisciplinary leadership. Their unique blend of clinical expertise and technical mastery directly supports Calvary Care Services’ mission to deliver compassionate, data-informed crisis respite care across Minnesota.
Clinical Excellence Meets Crisis Care
With a foundation in critical care nursing (Mercy Hospital, 2011–2018) and current RN licensure, Astoh Mofor brings acute clinical judgment to high-stakes situations. Their experience managing ICU, step-down, and float pool environments ensures an ability to remain calm under pressure, assess risks rapidly, and prioritize safety—skills critical to stabilizing individuals in behavioral or medical crisis.
Technology-Driven Solutions for Respite Services
As a Master’s-prepared Health Informatics specialist, Astoh Mofor bridges frontline care with advanced technical systems. Their proficiency in EPIC EHR optimization, database administration (Oracle, MySQL), and analytics tools like RStudio ensures seamless documentation, care coordination, and outcome tracking for crisis respite clients. This expertise enables Calvary Care Services to:

• Streamline crisis intervention workflows.
• Maintain compliance with Minnesota DHS standards (e.g., 245D.03).
• Leverage data to improve respite care accessibility and quality.

Leadership in Crisis Systems
In their role as an EPIC Credentialed Trainer (CentraCare Health) and CPOE implementation intern, [Employee Name] honed skills in change management and interdisciplinary collaboration. At Calvary Care Services, they apply this experience to:

• Train staff on trauma-informed crisis protocols.
• Advocate for user-friendly tools that reduce caregiver burnout.
• Serve as a liaison between clinical teams and IT systems.

Commitment to Community-Centered Care
Certifications in Oracle databases, CompTIA Security+, and ACLS/BLS reflect their dedication to precision and safety—values that align with our crisis respite model’s focus on dignity and stability. Professional affiliations (AACN, HIMSS) underscore their commitment to advancing evidence-based practices in behavioral health and informatics.
Why This Matters for Our Crisis Respite Team
Astoh Mofor’s dual expertise in critical care and health IT ensures our team can:
✅ Rapidly deploy crisis stabilization plans using real-time data.
✅ Protect client confidentiality through secure, compliant systems.
✅ Empower families with tools for long-term resilience.
Education & Credentials

• MS Health Informatics | College of St. Scholastica (2019)
• BS Nursing | Saint Mary’s University (2016)
• RN Licensure (MN), ACLS/BLS, Oracle Database Certifications, CompTIA Security+

Riley E Werner is a highly adaptable and proactive administrative professional with a diverse skill set in healthcare coordination, crisis support, and operational efficiency. Their meticulous attention to detail, anticipatory problem-solving, and background in behavioral health make them an ideal fit for streamlining Calvary Care Services’ crisis respite operations.
Core Strengths for Administrative Support Healthcare Systems Mastery

• Medical Documentation & Compliance: Managed patient charts, medical records requests, and physician credentialing for Dr. Hanson—ensuring HIPAA-compliant processes critical for 245D-regulated respite care.
• Legal & Regulatory Coordination: Built evidence timelines for legal matters and liaised with legal teams, directly transferable to maintaining audit-ready crisis respite documentation.

Crisis-Adjacent Operational Skills

• Mental Health Advocacy: At Supportive Living Solutions, processed medications, de-escalated client crises, and coordinated healthcare—providing firsthand insight into frontline respite needs.
• Process Optimization: Trained staff in cleaning protocols (Tacoma Creek) and managed theater technical systems (St. Olaf), demonstrating precision in workflow standardization.

Proactive Problem-Solving

• Anticipatory Support: Noted for "fixing problems before they occur" (e.g., organizing files, streamlining communications), preventing bottlenecks in high-stakes respite scheduling.
• Technical Proficiency: Print/scan/fax/document management skills ensure seamless office operations during urgent respite deployments.

Why Riley Excels in Crisis Respite Administration
✅ Bridging Clinical & Administrative Gaps:

• Understands behavioral health terminology from mental health advocacy roles, enabling accurate data entry for client crises.
• Coordinates seamlessly between clinical teams, families, and external partners (e.g., legal, healthcare providers).

✅ Stabilizing Operations Under Pressure:

• Theater crew experience troubleshooting technical issues mirrors adaptability in resolving office emergencies during crises.
• Medication processing background supports accurate respite medication logs and supply tracking.

✅ Long-Term Reliability:

• Seeks "job stability" and thrives in structured environments—ideal for maintaining consistent respite workflows.

 

Education & Readiness

• Psychology Degree (St. Olaf College): Understands behavioral health principles impacting respite clients.
• Accounting Skills Certificate (In Progress): Strengthens billing/compliance support for Medicaid/waiver services.
• Technical Skills: Office organization, records management, multi-line communication, database entry.

"Riley’s rare blend of healthcare administration, crisis exposure, and anticipatory problem-solving positions them as a stabilizing force behind Calvary’s respite services. They don’t just manage tasks—they proactively fortify systems so clinicians can focus on saving lives."

Jama Ahmed is a highly accomplished mentahealth leader with 11+ years of expertise in crisis intervention, behavioral health administration, and program innovation. His proven ability to blend clinical rigor with operational excellence aligns seamlessly with Calvary Care Services’ mission to deliver transformative, community-based crisis respite care that prioritizes safety, stability, and dignity.

Crisis Intervention & Clinical Mastery

Jama excels in high-stakes environments requiring rapid assessment and evidence-based solutions:

• Complex Case Management: At Dungarvin, he designed and implemented treatment plans for autism, PTSD, personality disorders, and behavioral challenges, utilizing data-driven progress monitoring to reduce crisis escalation.
• Direct Clinical Expertise: Provided one-on-one counseling and group therapy (Lutheran Social Services, Mount Olivet), documenting behavioral patterns to inform personalized stabilization strategies.
• 245D Regulatory Leadership: As District Director of Operations (Beacon Specialized Living), he ensured compliance with Minnesota’s 245D.07 standards while optimizing service outcomes for high-need individuals.

 

Operational Leadership & Systems Optimization

Jama’s cross-sector experience drives efficiency and quality:

• Program Development: Supervised 245D-licensed programs across multiple organizations, mentoring managers and streamlining service delivery for crisis-prone populations.
• Financial & Compliance Acumen: Managed P&L, developed budgets, and conducted regulatory audits (Hyatt, Beacon), ensuring adherence to health/safety guidelines while maximizing resource allocation.
• Staff Empowerment: Trained interdisciplinary teams in de-escalation, medication administration, and trauma-informed care, enhancing competency through direct observation and feedback.

 

Holistic, Data-Informed Approach

Rooted in his psychology background and global training, Jama champions innovation:

• Research-Driven Methodologies: Leveraged addiction counseling techniques (University of Nairobi) and behavioral therapy to create client-centered crisis plans.
• Interdisciplinary Collaboration: Liaised with social workers, teachers, and families to build cohesive support networks and prevent institutionalization.
• Technical Proficiency: Utilized case management tools to track outcomes, ensuring alignment with individualized service plans (CSSP, IAPP).

 

Why This Matters for Calvary Care Services

Jama’s unique fusion of clinical depth and operational leadership empowers our Crisis Respite Team to:
✅ Stabilize Emergencies Rapidly: Apply evidence-based interventions for autism, MID, and trauma-related crises.
✅ Build Resilient Systems: Optimize staffing, compliance, and budgeting to sustain high-quality care.
✅ Foster Community Integration: Equip clients and caregivers with long-term coping strategies through mentorship and advocacy.
Education & Credentials

• BS Psychology | University of Southern Maine
• Addiction Counseling Certification | University of Nairobi
• Licenses/Certifications: CPR, Non-CDL Class C
• Core Skills: Crisis Management, 245D Compliance, Behavioral Therapy, Program Development

Jama Ahmed embodies Calvary Care Services’ commitment to excellence, innovation, and compassionate crisis care. His ability to navigate complex behavioral health landscapes while centering human dignity makes him an invaluable asset in transforming vulnerability into resilience.
 

Brittney Kline is a highly analytical and compassionate healthcare leader with 13+ years of experience spanning crisis intervention, claims analysis, and regulatory compliance. Her rare fusion of frontline respite expertise and systemic healthcare operations acumen aligns powerfully with Calvary Care Services’ mission to deliver data-driven, trauma-informed crisis care that prioritizes safety, stability, and sustainable outcomes.
Crisis Respite Excellence & Trauma-Informed Advocacy
Brittney’s direct impact as a Crisis Respite Specialist (2022–2025) showcases her person-centered approach:

• Behavioral Stabilization: Monitored acute health/behavioral shifts in real-time, implementing emotional regulation techniques and personalized care plans to de-escalate crises and prevent institutionalization.
• Life Skills Empowerment: Trained clients in cooking, budgeting, and transportation planning—key for post-crisis independence and community reintegration.
• Safety & Compliance: Enforced rigorous safety protocols while documenting incidents via HIPAA-compliant systems (Epic), ensuring alignment with Minnesota’s 245D standards.

Systems Thinking & Risk Mitigation
Leveraging her background in claims analysis and revenue cycle management, Brittney optimizes crisis care infrastructure:

• Proactive Risk Reduction: At UCARE, she analyzed MMIS/METS data to identify coverage gaps and mitigate risks—directly applicable to predicting/resolving client crisis triggers.
• Regulatory Mastery: Ensured compliance with MN healthcare laws (Hennepin County Medical Center), minimizing liability while advocating for client rights during insurance/appointment coordination.
• Operational Efficiency: Streamlined CRM databases and billing workflows (Salesforce, Epic), freeing teams to focus on critical client care instead of administrative burdens.

Why This Matters for Calvary Care Services
Brittney’s dual expertise empowers our Crisis Respite Team to:
✅ Prevent Escalations: Use predictive analytics (from claims/data systems) to flag emerging behavioral/health risks before crises occur.
✅ Optimize Resource Allocation: Apply revenue cycle management skills to maximize funding for client services while ensuring audit-ready compliance.
✅ Bridge Clinical & Administrative Gaps: Translate complex medical terminology (ICD-10, HCPCS) into actionable care plans for non-clinical staff.

Education & Core Competencies

• BS Business Administration | North Hennepin Community College
• Technical Mastery: Epic, MMIS/METS, Salesforce, ICD-10, HIPAA/Data Privacy Act
• Certified Skills: Crisis Intervention, Medication Administration, Workers’ Compensation Law
• Soft Skills: Conflict Management, Cross-System Negotiation, Multidisciplinary Collaboration

Brittney Kline embodies Calvary Care Services’ commitment to innovative, integrity-driven crisis care. Her unique ability to merge human-centered compassion with systemic precision ensures clients receive not just immediate stabilization, but pathways to lasting resilience—turning critical moments into opportunities for growth.

Abdeta Tula is a dedicated, solutions-focused professional with 5+ years of experience in personalized support for individuals with developmental disabilities. Their expertise in fostering independence, crisis-adjacent problem-solving, and community resource coordination aligns powerfully with Calvary Care Services’ mission to deliver compassionate, stabilizing respite care during critical moments.
Crisis-Ready Support & Person-Centered Advocacy
Abdeta’s hands-on background ensures trauma-informed, adaptable care in high-stress situations:

• Personalized Stabilization Plans: Created tailored care plans at Elliotte House LLC and Opportunity Partners, promoting skill-building and safety during transitions—directly applicable to crisis respite interventions.
• Housing Crisis Prevention: As a Housing Coordinator (Infinity Housing), they secured stable housing for vulnerable clients, mitigating homelessness risks during behavioral or medical emergencies—a critical component of respite follow-up care.
• Behavioral Support Expertise: Guided clients through daily challenges at Kens Menten Network, fostering environments where individuals feel empowered during distress.

Operational Agility & Resource Coordination
Their diverse experience ensures efficient, compliant crisis response:

• Logistics Management: As an Owner Operator (4 MNT Logistics), they optimized routes and communications under pressure—skills transferable to coordinating rapid respite staffing or resource deployment.
• Interdisciplinary Collaboration: Partnered with healthcare teams and community agencies to close service gaps, ensuring holistic care continuity post-crisis.
• Problem-Solving Under Pressure: Proven ability to adjust care strategies dynamically (e.g., “thoughtful adjustments to our strengths for continued growth”).

Why This Matters for Calvary Care Services
Abdeta’s unique blend of frontline compassion and logistical precision enables our team to:
✅ Prevent Escalation: Identify housing/community resource gaps before they trigger crises.
✅ Promote Dignity in Crisis: Implement individualized plans that respect autonomy during vulnerable moments.
✅ Streamline Respite Workflows: Leverage operational savvy to ensure timely, coordinated care.

Education & Core Competencies

• Business Administration Studies: Metropolitan State University
• Cybersecurity Bootcamp: University of Minnesota (enhances data privacy awareness in client records)
• Skills: Trauma-Informed Care, Crisis Resource Navigation, Adaptive Planning, Cross-System Collaboration

Abdeta Tula embodies Calvary Care Services’ commitment to innovative, community-rooted crisis care. Their relentless focus on empowerment—turning challenges into opportunities for growth—makes them an invaluable asset in helping clients and families navigate their most vulnerable moments with resilience and hope.

Raissa N Poufong is a dedicated and proactive rehabilitation professional with 5+ years of expertise in crisis intervention, behavioral support, and program management for individuals with developmental disabilities, autism, and mental health challenges. Her proven ability to blend compassionate care with operational precision makes her an ideal fit for Calvary Care Services’ mission to deliver stabilizing, dignity-centered crisis respite.
Crisis Intervention & Behavioral Stabilization
Raissa excels in high-stakes environments requiring rapid response and trauma-informed care:

• On-Call Crisis Management: Provided emergency de-escalation and intervention for clients in acute distress (Gracelyn Group), utilizing individualized strategies to reduce hospitalization risks.
• Complex Needs Expertise: Developed and revised treatment plans for clients with autism, emotional disorders, and dual diagnoses (Harmony Homes), ensuring safety during transitions.
• Medication & Symptom Management: Administered medications, monitored vital signs, and documented behavioral changes to inform crisis stabilization plans (Life Fountain MN).

Operational Leadership & Compliance
Her supervisory experience ensures seamless, compliant service delivery:

• Staff Training & Scheduling: Trained new hires in 245D standards and optimized staff workflows in group home settings to maintain safe staff-to-client ratios.
• Regulatory Adherence: Compiled audit-ready progress reports, medical notes, and incident documentation while strictly following Minnesota DHS guidelines.
• Resource Coordination: Connected clients with community resources (e.g., therapy, housing) to prevent crises and promote long-term stability.

Person-Centered Advocacy
Raissa’s approach centers on empowerment and inclusivity:

• Daily Living Support: Assisted with ADLs (bathing, meal prep, mobility) while fostering independence and self-esteem.
• Family Collaboration: Communicated proactively with families and healthcare teams to align crisis plans with client goals.
• Cultural Competency: Served diverse populations with cultural humility, addressing unique needs across Cameroonian and Minnesotan contexts.

 

Why Raissa Excels in Crisis Respite

✅ Prevents Escalation: Uses relapse prevention strategies and motivational interviewing to de-escalate situations before they intensify.
✅ Builds Resilient Systems: Implements structured routines and recreational activities that reduce anxiety and build coping skills.
✅ Ensures Compliance: Masters documentation (Therap, Microsoft Office) and state regulations to protect clients and providers.

Education & Core Competencies

• Personal Care Assistant Certification (2019)
• Technical Skills: Microsoft Office, Google Suite, Electronic Health Records
• Core Training: Crisis Intervention, Medication Administration, 245D Compliance, Trauma-Informed Care

"Raissa’s blend of frontline crisis experience, staff leadership, and unwavering client advocacy embodies Calvary’s commitment to turning vulnerability into resilience. Her ability to navigate high-pressure scenarios with empathy and precision ensures families receive not just immediate relief, but pathways to lasting stability."
 

Lawrence Vershiyi is a meticulous, adaptable professional with demonstrated expertise in remote coordination, data integrity, and project leadership. While new to direct healthcare, his rigorous organizational skills and cross-cultural collaboration experience provide a strong foundation for supporting Calvary Care Services’ crisis respite operations through administrative excellence and client-centered systems management.
Core Strengths for Crisis Respite Support Precision in High-Stakes Environments

• Data Integrity Mastery: Maintained 100% accuracy in remote data entry (DeWise Foundation, Open Dreams), ensuring error-free client records—critical for medication logs, incident reports, and compliance under Minnesota’s 245D regulations.
• Tech Fluency: Proficient in Excel, Google Sheets, and collaboration tools (Zoom, Slack), ready to master EHRs like Therap for real-time crisis documentation.

Operational & Administrative Excellence

• Project Coordination: Led remote teams as Head of Design/Communication (Open Dreams), optimizing workflows—directly transferable to scheduling respite staff or managing resource allocation during crises.
• Process Optimization: Streamlined filing systems and online platforms, ensuring efficient access to critical client information during emergencies.

Soft Skills for Trauma-Informed Settings

• Communication & Diplomacy: Collaborated across global teams (ALX Software Engineering, Goodwill Fellowship), resolving discrepancies with clarity—essential for liaising between clinicians, families, and clients in crisis.
• Cultural Competency: Remote work across Cameroon/Rwanda/US contexts fosters sensitivity to diverse client backgrounds and communication styles.

Growth Potential in Crisis Care

• Quick Learner: Completed intensive programs (ALX Software Engineering, Global Changemakers) showing adaptability to new systems—ideal for training in crisis protocols like EUMR/Core 4.
• Empathy Through Service: Community volunteering and research hobbies reflect innate compassion aligned with Calvary’s person-first ethos.
• Calm Under Pressure: Remote deadline management proves ability to prioritize tasks during chaotic respite scenarios.

 

Why Lawrence Fits Our Team

"Lawrence’s razor-sharp organizational skills and global collaboration experience offer untapped potential for crisis respite support. His mastery of data integrity ensures compliance during high-stakes documentation, while his project leadership frees clinicians to focus on direct client care. With training, his detail-oriented approach will become a cornerstone of efficient, trauma-informed crisis operations."
Education & Readiness

• Advanced/Ordinary Level Certificates (Franky Comprehensive, Amity International)
• Core Skills: Data Management ● Remote Coordination ● Multilingual Communication ● HIPAA-Compliant Systems
• Training-Ready: Eager to learn behavioral crisis response, 245D standards, and client advocacy frameworks.

Lawrence Vershiyi represents Calvary’s commitment to innovative, inclusive talent development. His precision, adaptability, and service-oriented mindset position him to become a vital administrative anchor for frontline crisis teams—turning operational excellence into better client outcomes

Crisis Intervention & Behavioral Expertise

Nikita excels in de-escalating high-stakes situations and preventing institutionalization:

• On-Call Crisis Response: Provided urgent intervention for clients with autism, mental health crises, and emotional disorders (Harmony Homes), utilizing motivational interviewing and relapse prevention strategies to stabilize acute episodes.
• Complex Needs Management: Revised individualized treatment plans for dual-diagnosis clients, addressing substance abuse, trauma, and behavioral challenges through supportive counseling and ADL support.
• Clinical Foundation: As a CNA (Windsor Palms), monitored vital signs, hygiene, and medical changes—skills critical for health crisis triage during respite care.

 

Operational Leadership & Compliance

Their supervisory experience ensures efficient, regulation-compliant services:

• Staff Training & Scheduling: Trained DSP teams in 245D standards and optimized staff-to-client ratios in group homes, maintaining safety during crises.
• Documentation & Reporting: Compiled audit-ready progress notes and medical records (Microsoft Office/Google Suite), ensuring alignment with Minnesota DHS guidelines.
• Resource Coordination: Connected clients with community services to address root causes of crises (e.g., housing, therapy).

 

Person-Centered Advocacy

Nikita’s approach fosters autonomy and trust:

• Daily Living Empowerment: Supported ADLs (hygiene, mobility) while promoting independence and self-advocacy.
• Cultural Humility: Served diverse populations across Cameroonian and U.S. contexts, adapting care to cultural needs.
• Family Collaboration: Partnered with nurses, social workers, and families to align crisis plans with client goals.

 

Why Nikita Excels in Crisis Respite

✅ Prevents Escalation: Uses data-driven assessments to identify triggers and implement preemptive strategies.
✅ Builds Resilient Systems: Trains teams in trauma-informed protocols to ensure consistent, compassionate care.
✅ Ensures Compliance: Masters state regulations (245D) and EHR documentation to protect clients and providers.

Education & Core Competencies

• CNA & PCA Certifications (2019)
• Technical Proficiency: Microsoft Office, Google Suite, Electronic Health Records
• Core Training: Crisis De-Escalation, Medication Safety, Behavioral Support Planning

"Nikita’s blend of frontline crisis leadership, clinical acuity, and unwavering advocacy embodies Calvary’s commitment to transforming vulnerability into resilience. Their ability to navigate high-pressure scenarios with precision ensures families receive immediate stabilization and pathways to lasting stability."
 

Jaycee Hoppe is a compassionate, adaptable professional whose customer-centered approach and hands-on care experience create an ideal foundation for supporting Calvary Care Services’ crisis respite mission. Though new to behavioral health, her proven ability to thrive in high-pressure, human-centric roles—from healthcare to hospitality—demonstrates innate readiness for trauma-informed crisis support.
Core Strengths for Crisis Respite Calm Under Pressure:

• Excelled in fast-paced restaurant environments (Olive Garden, Chili’s), managing multiple priorities while delivering empathetic service—directly transferable to dynamic respite settings.
• Navigated remote customer support conflicts with patience and solution-focused communication, ensuring client satisfaction during stressful interactions.

Person-Centered Care Ethos:

• As a Home Health Aide (PCA), provided intimate daily support (hygiene, meals, mobility) for elderly/disabled clients, prioritizing dignity and trust.
• Built rapport with vulnerable individuals and families, mirroring Calvary’s commitment to compassionate, individualized care.

Crisis-Adjacent Skills:

• Documentation & Compliance: Maintained detailed client health records and liaised with healthcare professionals, ensuring accountability.
• De-Escalation: Resolved customer conflicts (remote support/restaurants) using active listening and empathy—core to behavioral crisis prevention.
• Team Collaboration: Coordinated seamlessly with kitchen/service staff (restaurants) and families (PCA work), fostering environments where clients feel safe.

Growth Potential & Cultural Fit

• Jaycee’s reliability (consistent employment history) and eagerness to help others (professional summary) align with Calvary’s person-first values.
• Her hybrid insurance role honed skills in explaining complex services with clarity—valuable for guiding families through respite processes.
• Quick learner of systems (POS, remote tools) with strong organizational skills, ready to train in crisis protocols, 245D compliance, and documentation.